What is Google Business Profile and why does it matter for HVAC?
Google Business Profile (formerly Google My Business) is your free business listing on Google Maps and search results. It shows your name, address, phone, hours, reviews, and service area. For HVAC companies, this is often the fastest way to get calls. A complete, optimized profile typically generates more visibility than a young website.
How do I set up my Google Business Profile?
Claim or create your profile at google.com/business. Add your business name exactly as registered, your service address, phone, hours, category (HVAC contractor), description, photos, and service areas. Verify your business by mail or phone. This takes 15-30 minutes. For a step-by-step guide, see our [Google Business Profile optimization](/resources/accountant/google-business-profile-accountants) is often the fastest page.
Can I hide my address if I operate from a service vehicle?
Yes. If you're service-area only, you can mark your address as "service area business" and hide the street address on Maps. Google still uses it to verify you, but customers see your service areas instead. This is standard for HVAC, plumbing, and mobile services.
What are service areas and how do I define them?
Service areas are cities, towns, or zip codes where you offer work. Google lets you define up to 20 service areas per profile. Be honest—only list places you actually service. Google verifies this against your citation data, reviews, and job locations. Padding your service area with places you don't serve hurts trust.
How many Google Business Profiles should I have?
One per location. If you have two physical offices in different cities, you get two profiles. If you're service-area only, you get one. Never create multiple profiles for the same location—it confuses Google and violates their policies.
How important are reviews for HVAC companies?
Very. Reviews are a major ranking factor in Google Maps and local search. They also influence whether customers call you. Industry benchmarks suggest HVAC companies with 50+ reviews see higher visibility than those with 5. Responses to reviews (both positive and negative) signal active management to Google and to customers.