Through 2025, Google treated reviews as a trust layer in local results. In 2026, they're becoming a primary ranking factor alongside citations. This shift reflects Google's emphasis on verifiable client feedback in YMYL categories.
What changed: Review recency now carries more weight than historical review count. A firm with 8 recent reviews from the past 90 days ranks above one with 120 old reviews. The platform—Avvo, Google Business Profile, or legal directory reviews—matters less than the consistency and freshness of feedback.
In our experience working with personal injury firms, practices that publish new case outcomes and respond to reviews within 48 hours see measurable map pack improvement within 6–8 weeks. This isn't about gaming the system; Google's algorithm reflects the reality that active practices maintain better client relationships.
What to do: Establish a review request workflow tied to case closure, not just settlement. Respond to all reviews (positive and critical) within two business days. Focus on gathering 3–5 verified reviews per month rather than one annual push.