Check: NAP consistency across the website, Google Business Profile, and relevant third-party directories such as Yelp or Yellow Pages. Evidence required: current business records, live profile fields, website contact details, and citation snapshots.
Pass/fail: pass when the name, customer-facing address where applicable, and phone are accurate and consistent with actual operations; fail when conflicting records can mislead customers or search systems.
Severity: critical for wrong contact or location data. Owner: operations owner approves facts; local SEO owner updates external records. Corrective action: reconcile conflicts at the source and document any legitimate formatting differences.
Validation: retest calls, maps, website contact details, and the highest-value citations. Tools: BrightLocal, Whitespark
Check: Google Business Profile primary and secondary categories. Evidence required: the services actually offered at that location and the categories currently selected. Pass/fail: pass when 'Car Wash' is used where it accurately describes the business and secondary categories such as 'Car Detailing Service' or 'Self Service Car Wash' are selected only when true; fail when categories describe services the location does not provide.
Severity: high. Owner: business owner and local SEO owner. Corrective action: remove inaccurate categories and keep the profile aligned with real operations. Validation: confirm the saved categories in the live profile. Tools: GMB Everywhere
Check: tunnel, bay, vacuum, and site photography. Evidence required: recent images that represent the actual location, entrance, equipment, wash path, vacuum area, and customer experience. Pass/fail: pass when images are current, clear, and accurately represent the site; fail when photos are outdated, misleading, duplicated across unrelated branches, or unusable on mobile.
Severity: medium. Owner: site manager supplies images; marketing owner publishes them. Corrective action: replace weak or inaccurate media and label internal assets consistently. Validation: review the live profile and website on mobile. Tools: Google Business Profile Manager
Check: customer feedback process. Evidence required: the request flow, customer eligibility rule, links or QR destination, and moderation policy. Pass/fail: pass when eligible customers are asked consistently for honest feedback without incentives, review gating, discouraging negative feedback, or selecting only satisfied customers; fail when the process filters by sentiment or creates pressure.
Severity: high. Owner: operations and customer-experience teams. Corrective action: replace selective review requests with a neutral, consistent process using SMS or QR access where appropriate. Validation: test the request journey and confirm every eligible customer reaches the same feedback option. Tools: Podium, Birdeye
Check: GBP services and package information. Evidence required: current 'Express Wash,' 'Full Service,' 'Ceramic Sealant,' and other actual offerings with accurate pricing context where published. Pass/fail: pass when services match the location and customer can understand what is offered; fail when packages are missing, outdated, or copied from another branch that sells a different mix.
Severity: high. Owner: location manager confirms the offer; marketing owner updates the profile. Corrective action: reconcile the profile with the current menu and website. Validation: compare the live GBP service information with onsite and website pricing. Tools: Google Business Profile