Check: Author and reviewer accountability on consequential advice
Evidence required: Byline, bio, relevant experience or credentials where claimed, supporting sources, review responsibility, and update information for sensitive relationship or safety content.
Pass/fail condition: Pass when readers can understand who produced the advice and why the cited expertise or experience is relevant. Do not require a relationship coach, psychologist, or other credential where the topic does not warrant it.
Severity: High for pages that can materially affect user safety, privacy, finances, or well-being. Owner: Editorial lead, with qualified review when needed. Corrective action: Add accurate authorship, sourcing, and review information, or narrow unsupported claims.
Validation: Sample the highest-risk pages and confirm the byline, bio, citations, and claims are consistent. Tools: Author Schema, LinkedIn Profiles
Check: Public safety and verification information
Evidence required: Accessible policies or help content explaining reporting, moderation, bot controls, user verification practices if used, privacy handling, and member safety guidance.
Pass/fail condition: Pass when the information is easy to find, matches actual product behavior, and avoids overstating protections or verification capabilities. Severity: Critical when the platform collects sensitive member data or makes safety claims that users rely on.
Owner: Trust and safety, privacy or legal, product, and content teams. Corrective action: Update public documentation and product copy so explanations accurately reflect current controls and reporting paths.
Validation: Test the public journey and compare each documented process with the live product. Tools: Legal Consultation, On-page Editor
Check: Person and Organization structured data accuracy
Evidence required: Rendered structured data and the visible page facts it describes, including names, roles, organization details, and any linked identity information.
Pass/fail condition: Pass when markup is eligible, syntactically valid, and consistent with visible content. Structured data should describe the entity accurately, not manufacture authority. Severity: Medium when inaccurate markup creates conflicting entity information or structured-data errors.
Owner: Technical SEO and engineering, with content ownership for entity facts. Corrective action: Remove unsupported properties, correct mismatches, and use only schema types that fit the page. Validation: Inspect rendered JSON-LD and compare it line by line with the visible page. Tools: Schema.org, JSON-LD Generator
Check: User success stories and testimonial evidence
Evidence required: Consent to publish, accurate story text, original or properly licensed imagery, and a record that the testimonial reflects a real user experience.
Pass/fail condition: Pass when the story is authentic, appropriately consented, and not presented as proof that every user will achieve the same outcome. Severity: Medium for trust and advertising accuracy.
Owner: Customer marketing or community team with privacy review. Corrective action: Replace unverifiable or generic claims with consented, supportable stories and remove unsupported efficacy language. Validation: Trace each published story to its consent and source record. Tools: Internal CRM, Customer Outreach