Local search QA for an audiology practice should begin with facts a patient can verify: who operates the office, where it is located, when it is open, how to contact it, and what services it actually offers.
Profile completeness, reviews, citations, photos, and other activity can be managed as operating-quality inputs, but this checklist does not label them guaranteed or official ranking factors.
Google Business Profile categories and location facts
Evidence required: The live Google Business Profile for each genuine office, the practice's current address, hours, phone, service, and location records, and the category choices shown in the profile manager.
Tools: Google Business Profile
Pass or fail: Pass when 'Audiologist' accurately describes the primary business category and a secondary category such as 'Hearing Aid Store' appears only where it truthfully fits that office's real-world operation.
Fail when a category, address, hours, phone, service, or location detail is inaccurate, duplicated, or chosen to target demand the office does not actually serve. Severity: High. Owner: Local SEO owner for profile maintenance and practice operations for the source-of-truth facts at each genuine location.
Corrective action: Correct inaccurate profile fields, remove categories that do not fit the office, resolve avoidable duplicates where the platform permits, and align the public profile with current real-world information.
Do not treat profile activity, posting frequency, or any map presentation practice as a guaranteed visibility lever. Validation step: Compare every material public field with the approved location record, then test that a user can reach the correct office details and contact destination from the public profile.
Consistent and non-selective review requests
Evidence required: The written request workflow, the eligibility rule defining who receives a request, representative message text, the destination used for feedback, and records that allow a reviewer to determine whether sentiment was screened first.
The source checklist previously referenced 2 to 4 new patient reviews monthly; retain that only as a historical internal workflow example, not as a ranking requirement, platform rule, or promised cadence.
Tools: Podium, Birdeye
Pass or fail: Pass when eligible patients are asked consistently for honest feedback without incentives, review gating, discouraging negative feedback, or choosing only patients expected to leave positive comments.
Fail when staff screen sentiment before sharing the review destination, offer a benefit for favorable feedback, suppress negative-review opportunities, or describe review volume as a guaranteed ranking mechanism.
Severity: Critical. Owner: Practice operations for the eligibility rule, privacy or legal review of the request process where required, and the local marketing owner for implementation. Corrective action: Replace selective, incentive-based, or sentiment-screened requests with neutral language and a consistently applied eligibility process, then document the approved workflow staff should follow.
Validation step: Sample recent request records, confirm the same eligibility rule was applied regardless of likely sentiment, inspect the live destination for accuracy, and document any exception that requires correction.
Directory and citation consistency
Evidence required: A citation inventory containing the practice name, address, phone, website, practitioner details where applicable, and the approved source record for each genuine office.
Listings may include Healthy Hearing or Hearing Tracker. Tools: BrightLocal, Whitespark
Pass or fail: Pass when material directory facts agree with current practice records and no listing creates a fictitious office, practitioner detail, or service.
Fail when an old address, disconnected phone destination, avoidable duplicate, unsupported practitioner fact, or invented location remains published. Severity: Medium. Owner: Local SEO or practice operations owner.
Corrective action: Correct, merge, or suppress inaccurate listings where the platform allows, record discrepancies that cannot yet be changed, and avoid creating directory profiles solely to manufacture backlinks or imply a presence the practice does not have.
Validation step: Re-check a representative sample after updates, compare each material field with the approved office record, and keep unresolved discrepancies in the issue log until they are verified or corrected.