Reported value: 35-50% of local clicks occur in the Map Pack. Edition and source label: The range comes from Google Business Profile performance benchmarks; compare it with the practice's own profile insights for the same query set, device split, and attribution window.
Metric definition: The figure describes the share of local-result clicks attributed to Map Pack listings for observed LASIK searches. Context: In the same benchmarks, practices in the top 3 local positions see significantly higher call volumes than those in organic positions 4-10.
Result layout, market, brand demand, paid-result presence, and impression share also shape that gap, so read it as an association rather than proof that profile optimization caused higher call volume.
Interpretation: Compare the practice's own profile impressions, calls, directions, website visits, and local query data. Maintain accurate information for genuine locations, but do not treat photos, posting activity, review responses, profile completeness, or top-3 placement as assured or official ranking factors. Source label: Google Business Profile performance benchmarks
Reported value: 20-30% of users check reviews before clicking a website. Edition and source label: The range comes from local search behavior studies; check it against the practice's own profile and website-click data.
Metric definition: The value describes the share of search users who consult review information before a website click. Context: A steady profile of 4.8 to 5.0 star reviews is a useful example of strong sentiment, but neither a rating threshold nor review velocity is an official ranking signal.
Population, platform, market, and journey-tracking method all shape the share in a given market. Interpretation: Treat reviews as patient feedback and reputation information. Ask eligible patients consistently for honest feedback without incentives, discouraging negative feedback, or selecting only satisfied patients, and never use review gating.
Public responses should avoid confirming or exposing sensitive patient information. Source label: Local search behavior studies