Check: Every genuine clinic location has one accurate, eligible Google Business Profile. Evidence required: Current profile URLs, ownership status, physical-location records, signage or other eligibility evidence where required, and a list of known duplicates.
Pass condition: Each real location is represented accurately, duplicates are resolved through the appropriate platform process, and no nominal location has been created only for search coverage. Severity: Critical.
Owner: Local operations plus the person responsible for Google Business Profile administration. Corrective action: Resolve duplicate or ineligible listings, align the profile with the real-world clinic identity, and document the approved location record.
Validation: Search the clinic name and address, review the live map result, test the public phone and directions actions, and confirm that the displayed location matches operations.
Check: Primary and secondary categories describe the clinic accurately. Evidence required: Current category selections, the clinic's actual service model, and platform category options available at the time of review.
Pass condition: The primary category is the closest accurate description of the business, secondary categories are relevant, and no category is selected merely to target a keyword. Severity: High. Owner: Local-search owner with operations review.
Corrective action: Remove inaccurate categories and select the most accurate eligible options supported by the clinic's actual services. Validation: Reopen the live profile after publication and verify that the categories remain correct and consistent with the website.
Check: Regular, holiday, and special hours are synchronized for 2026. Evidence required: Approved operating calendar, location-specific holiday schedule, website hours, and live profile hours. Pass condition: Public hours match the operational source of truth for each genuine location, including temporary or holiday changes when applicable.
Severity: Critical. Owner: Clinic operations owns the source schedule; marketing or local-search staff publish approved changes. Corrective action: Update conflicting hours on the website and profile, then correct important third-party listings where necessary.
Validation: Compare public hours with the approved schedule and perform a patient-view check for each affected location.
Check: Profile services and attributes describe only what the location actually offers. Evidence required: Current service matrix by location, profile service fields, accessibility facts, appointment or walk-in policies, and other published attributes.
Pass condition: Every displayed service or attribute is accurate for that location, and missing information that materially affects a patient's decision has been added where the platform supports it.
Severity: High. Owner: Operations verifies facts; profile administrator publishes them. Corrective action: Remove outdated services or attributes and add accurate patient-facing information without using fields as a keyword list. Validation: Compare profile fields with the website and the clinic's current service matrix.
Check: Messaging or contact features are used only when the clinic can operate them safely and reliably. Evidence required: Current platform feature availability, staffing workflow, response responsibility, privacy review, and documented escalation path for messages that may contain sensitive information.
Pass condition: The feature is supported, monitored, and configured according to the clinic's privacy and operational requirements, or it is disabled when those conditions are not met. Severity: High.
Owner: Operations, privacy or compliance reviewers, and the profile administrator. Corrective action: Configure or disable the feature based on the approved workflow rather than leaving an unmanaged contact channel live.
Validation: Test the public contact path with non-sensitive information and verify routing, notices, and staff handling.