Google Business Profile and technical readiness
Evidence required: the live profile, website business information, Search Console coverage, representative mobile pages, and the fitting services the business actually provides.
In 2026, proximity and profile completeness are the primary drivers of Map Pack rankings, which makes this area the first priority. Pass/fail condition: Pass when business identity and service information are accurate, priority pages are accessible and usable, and the profile does not rely on unsupported fields or claims.
Fail when profile details conflict with the website, important pages are blocked or broken, or published services cannot be substantiated. Severity: Critical for false business information or inaccessible priority pages; High for widespread service or usability defects.
Owner: business owner for factual approval, with the local SEO or technical owner responsible for implementation. Corrective action: correct the underlying business facts first, then repair crawl, rendering, mobile, or profile issues that can be reproduced.
Validation step: compare the live profile with current business records, inspect affected URLs, and repeat the customer contact path after deployment.
Category and service accuracy
Evidence required: current profile categories, the approved service list, and the actual carpet fitting work offered. Pass/fail condition: Pass when selected categories and services describe the business truthfully.
Fail when categories or services are added mainly because they appear commercially attractive or imply work the fitter does not provide. Severity: High when the mismatch could mislead a searcher; otherwise Medium.
Owner: local SEO owner with operator review. Corrective action: remove unsupported entries and keep the remaining profile information specific and current. Validation step: review the published profile after edits and compare it with the website service pages.
Project imagery
Evidence required: current profile and website images, source project records, and permissions where applicable. Upload 10+ high-resolution photos of in-progress work, specifically subfloor prep and gripper rod installation, so the profile shows the technical work behind each finished job; showing that hidden work builds strong trust with high-end residential clients.
Pass/fail condition: Pass when images accurately represent real fitting work, team activity, materials, or finished installations and do not misstate another contractor's work. Fail when images are generic, misleading, or attached to unsupported service claims.
Severity: Medium. Owner: marketing owner with fitter review. Corrective action: replace misleading or low-value imagery with authentic project evidence where available. Validation step: inspect representative pages and the live profile on mobile, confirming that the imagery is accurate, useful, and performant.
Contact path
Evidence required: the phone, form, messaging, or quotation routes currently presented to users. Pass/fail condition: Pass when every public contact route is accurate, monitored, and usable.
Fail when a control is broken, unmanaged, or sends an enquiry to the wrong destination. Severity: High on primary enquiry paths. Owner: operations or customer-service owner. Corrective action: repair or remove unsupported contact methods and assign explicit ownership. Validation step: complete a test enquiry through each priority route and confirm the expected recipient receives it.