Local search work should make it easy for a pet owner to identify the correct boarding facility and confirm the same core facts across the places where that business is represented. Treat profile maintenance as an operating discipline, not as an undocumented ranking promise.
Google Business Profile access and primary facts. Evidence required: control of the verified profile and a live review of the business name, primary category, address or configured service details, phone, website, hours, and applicable attributes.
Pass condition: the profile describes the real facility and primary business type without keyword stuffing or invented qualifiers. Severity: critical when location, contact, or opening information is wrong.
Owner: local SEO or operations. Corrective action: update inaccurate fields and record the operational source used to approve each fact. Validation: compare the live profile with the current facility website and internal operating records.
Facility imagery. Evidence required: a current set of original images showing the real premises and relevant areas a pet owner may want to inspect before making contact. Pass condition: images are representative, useful, and do not imply services, spaces, or conditions that are not actually available.
Severity: medium. Owner: facility manager or marketing. Corrective action: replace outdated or stock-dominated imagery with authentic facility evidence when available. Validation: review the public profile and priority pages after publication.
Industry guidance stresses a steady stream of fresh 5-star reviews that mention specific services such as overnight boarding, but that goal should not determine who is invited to leave feedback.
Review request process. Evidence required: the written request wording, the eligibility rule, who receives the request, and recent examples of the process in use. Pass condition: eligible customers are asked consistently for honest feedback without incentives, discouraging negative comments, or selecting only customers believed to be satisfied.
Severity: high when review gating or manipulative wording appears. Owner: operations or customer experience. Corrective action: use a neutral request and remove selective routing or sentiment-based filtering. Validation: inspect the live request journey and audit a sample of recent sends.
Location pages. Evidence required: the list of genuine facilities or locations, the page assigned to each one, and the verified local details available to support the page. Pass condition: every dedicated location page corresponds to a real place and provides useful specifics such as access, hours, amenities, policies, staff or contact details, and factual service differences where they exist.
Severity: high when pages merely target nominal markets or duplicate another location without real local substance. Owner: SEO and operations. Corrective action: consolidate unsupported pages or rebuild legitimate location pages from verified local information. Validation: compare each published page with current operating records and the corresponding profile.
NAP consistency. Evidence required: a representative sample of directories and other public sources where the facility is actually listed. Pass condition: the business name, address, and phone remain materially consistent with the approved public identity, allowing for harmless platform formatting differences.
Severity: high when conflicting details could direct a pet owner to the wrong place or number. Owner: local SEO. Corrective action: edit or claim inaccurate listings and address duplicates where the platform provides a supported method. Validation: recheck the sampled sources after updates have propagated.