Use this section to verify whether a prospective customer and a search engine receive the same, accurate description of the gutter business across its primary local surfaces.
Check: Google Business Profile ownership, eligibility, and primary category. Evidence required: current profile access, verification state, business name, primary category, secondary categories, address or service-area configuration, hours, phone, and website destination.
Pass condition: the profile is controlled by the business, represents the real-world operation accurately, and uses the most specific applicable category without keyword stuffing. Severity: Critical if ownership, eligibility, or core business information is wrong; otherwise High.
Owner: local SEO lead or business administrator. Corrective action: fix only inaccurate fields and resolve duplicate or policy issues through the platform process. Validation: reopen the live profile and confirm the public fields match current operations. Tools: Google Business Profile.
Check: service-area settings. Evidence required: the actual territories the crews serve, dispatch records or operating documentation, and the profile's current service-area configuration. Pass condition: listed areas reflect genuine operating coverage and do not imply locations the contractor does not serve.
Severity: High. Owner: operations manager with the local SEO owner. Corrective action: remove unsupported areas and align profile wording with real service coverage. Validation: compare the saved profile configuration with the approved service map. Tools: Google Maps.
Check: project imagery. Evidence required: a sample of recent, owned project photos showing gutter installation, repair, downspouts, guards, materials, or completed exterior work. Pass condition: the gallery contains representative original images, including at least 20 current high-resolution photos where that source target is still operationally useful, and captions or alt text do not make unsupported location or service claims.
Severity: Medium. Owner: field operations or marketing. Corrective action: replace misleading or low-value imagery with documented project photos; optimize file size for the site. Validation: inspect the live profile and website gallery on desktop and mobile. Tools: Smartphone, CompanyCam.
Check: review request workflow. Evidence required: the message or process used after eligible jobs and a sample showing who receives requests. Pass condition: requests are sent consistently to eligible customers, ask for honest feedback, offer no incentive, do not discourage negative feedback, and do not select only customers expected to be satisfied.
Severity: High. Owner: customer service or operations. Corrective action: remove gating language and create one neutral process tied to completed jobs. Validation: review the current template and a recent request log. Tools: Podium, BirdEye.
Check: business-name, address, and phone consistency. Evidence required: website contact details, Google Business Profile, and important directory listings actually used by customers. Pass condition: material identity and contact data are accurate and reconcilable; harmless formatting differences are not treated as automatic ranking defects.
Severity: High when customers may reach the wrong business or location. Owner: local SEO lead. Corrective action: update inaccurate listings and document records that cannot be changed. Validation: recheck priority sources after edits. Tools: BrightLocal, Whitespark.