Use the local section to verify that the Google Business Profile accurately represents the business and that reputation work follows a consistent, non-gated process. Do not treat a top 3 position as an official visibility cutoff or a guaranteed outcome.
Business Profile eligibility and core facts
Evidence required: the live profile, verification status, business name, address or service-area configuration, phone, website, hours, and visible services.
Pass/fail condition: pass when the profile is verified where required and the public information matches the real business; fail when the profile contains inaccurate, outdated, or misleading details.
Severity: Critical for eligibility or identity errors; High for customer-facing inaccuracies. Owner: Business owner or local SEO owner. Corrective action: update the profile to reflect real operating details and follow Google Business Profile rules for service-area businesses rather than inventing a location.
Validation step: review the live profile after changes and compare it with the website and other authoritative business records.
Categories and services
Evidence required: the selected primary and additional categories plus the actual services offered. Pass/fail condition: pass when the primary category accurately describes the core business and additional categories are genuinely applicable; fail when categories are selected merely to chase queries unrelated to the operation.
Severity: High. Owner: Business owner with SEO support. Corrective action: use the most accurate available category choices and align service descriptions with work the business really performs. Validation step: compare the saved category set with the live profile and website service offering.
Project imagery
Evidence required: a library of genuine project photos the business has the right to publish, with a record of where each image is used. Pass/fail condition: pass when recent, representative images are available and accurately reflect real work; fail when the profile relies on misleading stock imagery or photos unrelated to the business.
If the team adopts an internal practice of preparing 10 useful project photos for a review cycle, treat that as an operating choice, not as an official Google posting requirement. Severity: Medium. Owner: Field team or marketing owner.
Corrective action: collect clear before, during, or completed-work images with appropriate customer privacy handling and publish only accurate examples. Validation step: confirm that the live images display correctly and that captions or descriptions, if used, do not overstate the work shown.
Review request process
Evidence required: the request template, the list or rule defining who is eligible to receive it, and a sample of completed requests. Pass/fail condition: pass when eligible customers are asked consistently for honest feedback without incentives, discouraging negative feedback, or selecting only satisfied customers; fail when the process gates reviews or pressures customers toward a particular sentiment.
Severity: High for review-gating risk; Medium for an inconsistent process. Owner: Operations or customer-service owner. Corrective action: standardize a neutral request triggered by an appropriate completed customer interaction and remove any screening step based on expected sentiment.
Review velocity, the pace at which new reviews arrive, is a major ranking factor for 2026, so keep the request cadence steady instead of sending requests in occasional bursts. Validation step: audit recent requests and confirm that the same eligibility rule is being applied consistently.