Checkpoint: Google Business Profile ownership and accuracy
Evidence required: Access to the live profile, verification status, business category, contact details, hours, service information, and address or service-area configuration.
Pass condition: The profile is controlled by the business or authorized manager and accurately represents how the plastering company operates. Fail condition: The listing is unclaimed, contains outdated information, uses categories unrelated to the real business, or exposes an address contrary to the actual operating setup.
Severity: Critical when customers are being sent to incorrect information. Owner: Business administrator or authorized local SEO owner. Corrective action: Correct factual fields, remove unsupported categories or services, and align profile information with the website. Validation: Compare the live profile with the current business record and test customer-facing contact actions.
Checkpoint: Project media on the profile
Evidence required: Current profile media compared with approved project photography and visible customer information. Pass condition: Photos are authentic, relevant, and representative of current work.
Fail condition: The profile relies on irrelevant, poor-quality, duplicated, or misleading visuals. Severity: Medium. Owner: Operations or marketing owner. Corrective action: Add approved project photography when useful and remove misleading or obsolete media where the platform allows.
Do not use a posting cadence as a promised ranking tactic. Validation: Review the public profile and confirm that the media accurately represents the business.
Checkpoint: NAP and business-data consistency
Evidence required: Canonical business record plus a citation inventory covering the website, profile, important trade directories, and local sources that customers may actually encounter.
Pass condition: Material business details are current and consistent or intentionally different for a documented reason. Fail condition: Old addresses, phone numbers, names, or websites remain live and can confuse customers or entity reconciliation.
Severity: High. Owner: Business administrator owns the canonical record; SEO or operations owner manages corrections. Corrective action: Correct material inconsistencies on relevant sources and document listings that cannot be changed. Validation: Recheck the live sources after updates and compare them with the canonical business record.
Checkpoint: Review-request process
Evidence required: The actual customer feedback workflow, message copy, eligibility rules, and profile destination. Pass condition: Eligible customers are asked consistently for honest feedback without incentives, review gating, discouraging negative feedback, or telling customers which keywords to use.
Fail condition: The process selectively asks only satisfied customers, offers incentives, pressures customers to include search terms, or suppresses negative experiences. Severity: Critical for policy or trust risk.
Owner: Business owner or customer-service lead. Corrective action: Rewrite the process around neutral, honest feedback and provide an internal route for complaints without making public review access conditional. Validation: Review the live request messages and test the workflow from the customer's perspective.
Checkpoint: Genuine location pages
Evidence required: Service-area records, completed projects, operational coverage, travel constraints, and local customer questions for each proposed location page.
Pass condition: A dedicated page exists only for a real location or service area with distinct, useful local information. Fail condition: Pages differ only by town name or postcode and add no service, project, access, or coverage value.
Severity: High when thin pages compete with one another. Owner: Operations confirms coverage; SEO or editor decides page treatment. Corrective action: Consolidate thin pages and keep dedicated pages only where useful location-specific information can be maintained. Validation: Compare pages side by side and confirm that each remains useful if the place name is temporarily hidden.