Checkpoint A - Business identity and eligibility
Evidence required: compare the live Google Business Profile with the real business name, customer-facing phone information, website, hours, address or service-area status, and operating model.
Pass condition: the profile represents the real business accurately and does not use an ineligible or misleading location. Fail condition: duplicate profiles, incorrect contact details, an address customers cannot actually visit when represented as customer-facing, or a service area that does not match operations.
Severity: critical when customers can be sent to the wrong place or contact channel. Owner: management for business facts and the local listings owner for implementation. Corrective action: update the profile to match the real business and current platform requirements.
Validation: inspect the live profile as a customer and test the website, call, and direction or service-area information.
Checkpoint B - Category and service accuracy
Evidence required: compare the profile categories and listed services with what the tree care company actually sells and performs. Pass condition: the primary category describes the main business activity and secondary categories represent real additional services.
Fail condition: categories are selected only to chase visibility or imply services the company does not provide. Severity: high because incorrect categorization can misrepresent the company to searchers.
Owner: local listings owner with management approval. Corrective action: remove inaccurate categories and keep the service list aligned with actual operations. Validation: re-open the live profile and verify that each category and service can be supported by the website and operations.
Checkpoint C - Photos as customer evidence
Evidence required: review whether the profile and website show approved images of real crews, equipment, completed work, access conditions, or project types where publishing is appropriate.
Pass condition: useful images represent real tree work and do not make unsupported claims. Fail condition: imagery is mostly generic, misleading, outdated, or so heavy that it obstructs the customer journey.
Severity: medium unless image weight or misrepresentation creates a direct usability or trust problem. Owner: operations supplies approved media; the content owner publishes and optimizes it. Corrective action: add accurate real-job images when available, compress them appropriately, and maintain customer privacy.
Validation: inspect priority profile and service-page images on mobile and confirm that they load, match the described service, and remain current.
Checkpoint D - Review request process
Evidence required: inspect who receives review requests, the wording used, the destination link, and whether staff select customers based on sentiment. The source previously used a cadence of 1-2 reviews per week as an operating example, not as an official ranking requirement.
Pass condition: eligible customers are asked consistently for honest feedback without incentives, discouraging negative feedback, or review gating. Fail condition: requests are sent only to customers expected to be positive, rewards are offered for favorable ratings, or fabricated reviews are used.
Severity: critical for manipulative or fabricated review practices; medium for an inconsistent but otherwise compliant process. Owner: customer service or operations. Corrective action: standardize an honest feedback request and make sure it points to the correct business profile.
Validation: audit recent requests and confirm that the process is applied consistently and complies with platform rules.
Checkpoint E - Local listing consistency
Evidence required: compare important listings with the authoritative business record and identify old phone numbers, previous addresses, duplicate names, outdated websites, or profiles that no longer represent the company.
Pass condition: high-value customer-facing listings are accurate or documented when they cannot be changed. Fail condition: conflicting data can misdirect customers or obscure which business record is current.
Severity: high when the error affects contact or location information. Owner: local listings owner. Corrective action: fix controllable inaccuracies first and document intentional differences such as approved tracking arrangements. Validation: revisit corrected listings and confirm that the live information matches the intended record.