Check: Verify ownership and operational accuracy of Google Business Profiles for 100% of active restaurant locations. Evidence required: Export or inventory every active location and match it to the corresponding profile, current address, phone, hours, ordering URL, and status.
Pass condition: Every active restaurant has the correct profile under authorized control, and no closed, moved, duplicate, or unclaimed profile is left unresolved in the audit scope. Fail condition: A profile is missing, duplicated, inaccessible to the authorized team, mapped to the wrong restaurant, or shows materially incorrect customer-facing information.
Severity: Critical when the error can send customers to the wrong place or prevent profile management; otherwise high. Owner: Local operations or location-data owner, with franchise support where applicable.
Corrective action: Reconcile the profile against the brand's current source of truth and resolve duplicates, ownership, moves, closures, and incorrect fields through supported profile workflows. Validation: Recheck the live profile and compare it with the restaurant page and operational records after the change.
The source previously associated profile problems with a 15-25% change in Map Pack appearances, but no supporting source URL is present, so retain that range only as historical context requiring source reconciliation.
Check: Maintain one crawlable, useful page for each genuine restaurant location. Evidence required: Crawl the location directory and sample pages across markets, franchise models, templates, and recently opened or moved stores.
Pass condition: Each genuine restaurant has a stable URL, useful restaurant-specific information, indexable content where intended, a clear ordering or visit path, and normal HTML links from the broader site architecture.
Fail condition: Active restaurants exist only inside an interactive locator, pages are near-empty templates, the wrong canonical is used, or multiple URLs compete for the same physical location. Severity: High.
Owner: Web platform and technical SEO teams. Corrective action: Consolidate duplicate URLs, fix canonical and indexation rules, and improve the page with verified location information customers actually need.
Validation: Re-crawl the site, inspect representative canonicals and indexability, and confirm the active location can be reached through normal navigation.
Check: Reconcile name, address, phone, hours, and location status across important local surfaces. Evidence required: Compare owned restaurant pages, Google Business Profile, major mapping services, ordering providers, and high-value local or food directories against the authoritative location record.
Pass condition: Material customer-facing fields agree with current operations, with platform-specific formatting differences documented where harmless. Fail condition: Customers can encounter an obsolete phone number, old address, conflicting hours, wrong restaurant status, or mismatched destination URL.
Severity: High, rising to critical where the mismatch blocks a visit or order. Owner: Location-data or local-search operations. Corrective action: Correct the most consequential customer-facing discrepancies first, then work through the remaining listings using one controlled record. Validation: Repeat the comparison after updates and log unresolved platforms instead of assuming every edit propagated.
Check: Keep restaurant attributes aligned with actual services. Evidence required: Compare profile attributes and location-page details with verified operations such as drive-through availability, late-night service, pickup, delivery, accessibility, and payment options.
Pass condition: Attributes shown to customers are current and true for that restaurant. Fail condition: The profile advertises a service that is unavailable or omits a material option the restaurant currently supports.
Severity: Medium to high depending on customer impact. Owner: Restaurant operations supplies the facts; the profile-management owner publishes them. Corrective action: Update supported attributes and corresponding owned-page information without treating attribute activity as an official ranking factor. Validation: Inspect the live profile and restaurant page from a customer perspective after publication.