Check: Verify ownership and operational accuracy of Google Business Profiles for 100% of active restaurant locations. Evidence required: Export or inventory every active location and match it to the corresponding profile, current address, phone, hours, ordering URL, and status.
Pass condition: Every active restaurant has the correct profile under authorized control, and no closed, moved, duplicate, or unclaimed profile is left unresolved in the audit scope. Fail condition: A profile is missing, duplicated, inaccessible to the authorized team, mapped to the wrong restaurant, or shows materially incorrect customer-facing information.
Severity: Critical when the error can send customers to the wrong place or prevent profile management; otherwise high. Owner: Local operations or location-data owner, with franchise support where applicable.
Corrective action: Reconcile the profile against the brand's current source of truth and resolve duplicates, ownership, moves, closures, and incorrect fields through supported profile workflows. Validation: Recheck the live profile and compare it with the restaurant page and operational records after the change.
As an industry benchmark, unverified listings are prone to malicious edits or automatic removal, which can lead to a 15-25% drop in local Map Pack appearances.
Check: Maintain one crawlable, useful page for each genuine restaurant location. Evidence required: Crawl the location directory and sample pages across markets, franchise models, templates, and recently opened or moved stores.
Pass condition: Each genuine restaurant has a stable URL, useful restaurant-specific information, indexable content where intended, a clear ordering or visit path, and normal HTML links from the broader site architecture.
Fail condition: Active restaurants exist only inside an interactive locator, pages are near-empty templates, the wrong canonical is used, or multiple URLs compete for the same physical location. Severity: High.
Owner: Web platform and technical SEO teams. Corrective action: Consolidate duplicate URLs, fix canonical and indexation rules, and improve the page with verified location information customers actually need.
Validation: Re-crawl the site, inspect representative canonicals and indexability, and confirm the active location can be reached through normal navigation.
Check: Reconcile name, address, phone, hours, and location status across important local surfaces. Evidence required: Compare owned restaurant pages, Google Business Profile, major mapping services, ordering providers, and high-value local or food directories against the authoritative location record.
Pass condition: Material customer-facing fields agree with current operations, with platform-specific formatting differences documented where harmless. Fail condition: Customers can encounter an obsolete phone number, old address, conflicting hours, wrong restaurant status, or mismatched destination URL.
Severity: High, rising to critical where the mismatch blocks a visit or order. Owner: Location-data or local-search operations. Corrective action: Correct the most consequential customer-facing discrepancies first, then work through the remaining listings using one controlled record. Validation: Repeat the comparison after updates and log unresolved platforms instead of assuming every edit propagated.
Check: Keep restaurant attributes aligned with actual services. Evidence required: Compare profile attributes and location-page details with verified operations such as drive-through availability, late-night service, pickup, delivery, accessibility, and payment options.
Pass condition: Attributes shown to customers are current and true for that restaurant. Fail condition: The profile advertises a service that is unavailable or omits a material option the restaurant currently supports.
Severity: Medium to high depending on customer impact. Owner: Restaurant operations supplies the facts; the profile-management owner publishes them. Corrective action: Update supported attributes and corresponding owned-page information without treating attribute activity as an official ranking factor. Validation: Inspect the live profile and restaurant page from a customer perspective after publication.