Check: Google Business Profile represents a genuine eligible practice
Evidence required: approved firm name, genuine office details, current phone routing, selected categories, website URL, hours, and any applicable platform eligibility records.
Pass/fail condition: PASS when the profile accurately represents the firm and its real location; FAIL when it uses a virtual, nominal, duplicate, or otherwise misleading location or unsupported category.
Severity: critical for local identity accuracy. Owner: firm operations and local SEO owner. Corrective action: correct material business information, resolve duplicates where possible, and use categories that accurately describe the practice without keyword stuffing.
Validation step: compare the live profile with the firm's source-of-truth record and test calls, directions, and website links.
Check: Location pages exist only where local detail is useful and genuine
Evidence required: page inventory, office and service records, local court resources, attorney practice eligibility, and page-level search or intake data.
Pass/fail condition: PASS when each location page has substantive, accurate information for a real office or genuinely served jurisdiction; FAIL when pages merely swap place names or imply a physical presence that does not exist.
Severity: high. Owner: probate practice lead for legal context, operations for location facts, and SEO for architecture. Corrective action: consolidate thin geographic variants, retain only justified pages, and add verified court or procedural context where useful.
Validation step: manually review every retained location page for unique local value and confirm it matches the firm's actual practice footprint.
Check: Name, address, phone, and attorney identity are materially consistent
Evidence required: website, Google Business Profile, state bar records, Avvo, Justia, FindLaw, and other significant legal or local profiles.
Pass/fail condition: PASS when material identity and contact details agree or differences are explainable; FAIL when users encounter obsolete offices, conflicting phone numbers, old firm names, or departed attorneys.
Severity: high. Owner: operations for the authoritative record and local SEO for profile maintenance. Corrective action: update material conflicts in priority profiles and document unresolved duplicates or publisher-controlled limitations. Validation step: rerun the citation inventory and verify that corrected listings are live and usable.
Check: Review collection is ethical and operationally consistent
Evidence required: review-request workflow, templates, eligibility rules, platform records, and complaint-handling process. Pass/fail condition: PASS when eligible clients are asked consistently for honest feedback without incentives, discouraging criticism, or selecting only satisfied clients; FAIL when the process gates, manipulates, or fabricates reviews.
Severity: critical for ethical reputation management. Owner: client service or operations with legal oversight. Corrective action: remove gating logic and incentives, standardize neutral request language, and train staff to respond professionally without revealing confidential information. Validation step: sample recent requests and responses to confirm the approved workflow is being followed.