Check: HTTPS and certificate validity. Evidence required: the production site loads over HTTPS without certificate warnings and important forms or borrower-facing tools do not expose insecure requests.
Pass/fail condition: pass when current certificates validate and priority journeys remain securely delivered; fail when users encounter certificate errors, insecure resources, or broken secure redirects.
Severity: critical. Owner: engineering or platform operations. Corrective action: repair certificate, redirect, or mixed-content problems. Validation step: test representative URLs in browsers and the site monitoring stack.
Check: mobile performance on key mortgage pages. Evidence required: field and lab measurements for important landing pages, calculators, and forms. Pass/fail condition: pass when important content and controls remain usable and the lender has reviewed its LCP target of 2.5 seconds as an operating benchmark rather than a guaranteed ranking threshold; fail when large assets, scripts, or layout instability materially obstruct the borrower journey.
Severity: high. Owner: web performance or engineering. Corrective action: reduce blocking resources, stabilize layout, and optimize media delivery. Validation step: retest the same templates and confirm that core tasks still work.
Check: structured data accuracy. Evidence required: rendered page content and any FinancialService or MortgageLoan markup applied to it. Pass/fail condition: pass when markup describes visible, eligible content accurately; fail when fields are unsupported, stale, or used in hopes of forcing a rich result.
Severity: medium. Owner: technical SEO with compliance review where financial claims are represented. Corrective action: remove unsupported properties or align markup with the page. Validation step: test rendered markup and compare it with visible content.
Check: broken URLs and redirect handling. Evidence required: crawl reports for priority templates and internal links. Pass/fail condition: pass when important paths resolve intentionally and 404 responses are reserved for genuinely unavailable resources; fail when broken links, redirect loops, or chains interrupt navigation.
Severity: high. Owner: engineering or technical SEO. Corrective action: repair links, redirect obsolete URLs where appropriate, and update internal references. Validation step: rerun the crawl and spot-check corrected paths.
Check: accessibility of borrower-facing journeys. Evidence required: automated checks plus manual keyboard, label, focus, contrast, and error-message review on key forms and content. Pass/fail condition: pass when the lender's accessibility standard is met for the tested journey; fail when borrowers cannot perceive, operate, or understand essential controls.
Severity: high. Owner: product and engineering with accessibility expertise. Corrective action: repair semantic, interaction, and form issues. Validation step: repeat the same accessibility tests after deployment.