Mid-Market / Single Region
Price range: $5,000 to $9,000 / month
Scope interpretation: A contained recurring engagement for a primary AEM environment or limited market footprint. The useful comparison is whether the provider owns diagnosis only or also supports implementation, release validation, and production QA.
Workload example: optimization of 5 to 10 high-value pages with reporting that may use Google Analytics 4 or the enterprise analytics stack. Use these quantities to size the tier and compare proposals, not as publishing requirements.
Inclusions to confirm: public URL and canonical review, crawl diagnostics, Dispatcher checks, implementation tickets, component guidance, analytics access, and post-release verification.
Exclusions to surface: major component refactors, large DAM cleanup, extensive localization governance, custom log pipelines, migration engineering, or developer hours unless explicitly included.
Enterprise Multi-National
Price range: $10,000 to $22,000 / month
Scope interpretation: broader recurring ownership across MSM, Live Copies, localization, development coordination, structured data, technical diagnostics, and editorial systems.
Scale example: governance across 5 to 15 locales and a production example of 20+ assets per month. Use both to check whether a proposal's cadence and staffing match your own locale count and production needs.
Platform dependency: this tier includes AEM Cloud Service or 6.5 environments, so the proposal should state the deployment model, release process, CDN behavior, and developer responsibilities it covers.
Measurement: use market-level and template-level scorecards that separate implementation, technical health, relevant organic demand, and later business outcomes.
Global Strategic / Performance
Price range: $25,000+ / month
Scope interpretation: broad multi-market governance, custom reporting, edge-delivery review, component-engineering support, and executive coordination.
Scale examples: 20+ locales and Fortune 500 organizations. These describe the programs this tier is built for, not eligibility rules.
Timeline context: plan this tier over a window of 6 to 12 months. Use that range to separate technical discovery, implementation, meaningful visibility review, and sustained commercial measurement rather than to promise a result date.