Original research · 2026-07 edition

AI SEO Statistics: Insurance Agency (2026-07 edition)

15 questions · 45 AI responses · 3 models · measured 2026-07-04

The question bank

The questions we tested — sampled from real buyer journeys in insurance agency.

Each model answered every question once, same wording, same day. These are the prompts behind every percentage on this page.

Is it actually cheaper to buy car insurance through an independent agent or should I just use a direct website?
What are the main advantages of hiring a local insurance broker instead of just calling a 1-800 number?
I'm starting a small consulting business from home, what kind of professional liability coverage do I need to look for?
Do insurance agents charge a separate consultation fee or do they just make money from the commissions?
How can I tell if an insurance agency is truly independent or if they only represent a few specific companies?
I have several rental properties and my current rates keep spiking, can an agent help me bundle these for a better deal?
What are some red flags I should watch out for when a broker is presenting me with different policy options?
My current policy expires in 48 hours and I'm unhappy with the renewal rate, can an agency get me a new binder that fast?
Show all 15 questions
Is it better to have one agent handle both my life insurance and my homeowners insurance or should I split them up?
How often should I have my insurance agent review my coverage to make sure I'm not overpaying for stuff I don't need?
What specific questions should I ask an agent to verify they have experience with high-value coastal property insurance?
I've had a few claims in the last five years, will an agent be able to find me a carrier that won't charge me a fortune?
Does an insurance broker help me during the claims process or am I on my own once the policy is signed?
I'm confused by all the different riders on this umbrella policy, can an agent explain the actual risk of not having them?
If I use an agency for my business insurance, do they usually offer better rates for my personal auto and home policies too?

Model by model

30-point average divergence: which AI you ask changes the answer.

The divergence index is the average gap between the most and least likely model per behavior. Higher = the models disagree more about insurance agency buyers.

Behavior rates across 15 insurance agency buyer questions, 2026-07 edition. Last column: average across models.
ChatGPTClaudeGeminiConsensus
Recommends hiring a professional80%67%47%47%
Suggests DIY first13%13%0%80%
Names specific providers7%33%67%27%
Gives price or cost info0%13%20%73%
Tells to check reviews33%13%0%60%
Tells to verify credentials20%13%7%67%
Mentions case studies / portfolio0%0%0%100%
Mentions local proximity20%20%13%73%
Gives selection criteria67%53%40%33%
Warns about red flags13%20%13%67%
Asks a clarifying question60%47%0%20%
Recommends multiple quotes67%53%27%20%

By model

How each assistant handled Insurance Agency questions.

Reading the 45 answers model by model shows how differently the three assistants treat the same insurance agency questions. On the most consequential behavior — whether to send the buyer to a professional at all — the rate ranged from 80% (ChatGPT) down to 46.7% (Gemini), a 33-point gap on an identical question set.

Across the 15 insurance agency answers it produced, ChatGPT recommended hiring a professional in 80% of them and suggested a DIY approach first 13.3% of the time. It named a specific provider in 6.7% of answers (about 0.1 distinct providers per answer) and included price or cost information 0% of the time. ChatGPT asked a clarifying question before answering in 60% of cases, warned about red flags or scams in 13.3%, and told the buyer to verify credentials in 20%, averaging 558 words per answer. On the remaining cues it told the buyer to check reviews in 33.3%, pointed to case studies or a portfolio in 0%, and framed the choice around local proximity in 20%; a selection-criteria checklist appeared in 66.7% of its answers and a recommendation to gather multiple quotes in 66.7%.

Across the 15 insurance agency answers it produced, Claude recommended hiring a professional in 66.7% of them and suggested a DIY approach first 13.3% of the time. It named a specific provider in 33.3% of answers (about 0.9 distinct providers per answer) and included price or cost information 13.3% of the time. Claude asked a clarifying question before answering in 46.7% of cases, warned about red flags or scams in 20%, and told the buyer to verify credentials in 13.3%, averaging 305 words per answer. On the remaining cues it told the buyer to check reviews in 13.3%, pointed to case studies or a portfolio in 0%, and framed the choice around local proximity in 20%; a selection-criteria checklist appeared in 53.3% of its answers and a recommendation to gather multiple quotes in 53.3%.

Across the 15 insurance agency answers it produced, Gemini recommended hiring a professional in 46.7% of them and suggested a DIY approach first 0% of the time. It named a specific provider in 66.7% of answers (about 2 distinct providers per answer) and included price or cost information 20% of the time. Gemini asked a clarifying question before answering in 0% of cases, warned about red flags or scams in 13.3%, and told the buyer to verify credentials in 6.7%, averaging 307 words per answer. On the remaining cues it told the buyer to check reviews in 0%, pointed to case studies or a portfolio in 0%, and framed the choice around local proximity in 13.3%; a selection-criteria checklist appeared in 40% of its answers and a recommendation to gather multiple quotes in 26.7%.

Taken together, ChatGPT is the assistant most likely to route an insurance agency buyer to a professional (80%) and Gemini the least (46.7%). ChatGPT produced the longest answers, at 558 words on average. Specific providers were named most often by Gemini (66.7%) — even there, roughly one answer in 1 carried a name.

Where they disagree

The behaviors where the choice of model changes the answer.

The divergence index for this study is 29.6 points — the average distance between the most and least likely model across the coded behaviors. The gaps below are where which assistant an insurance agency buyer happens to ask matters most:

  • Names a specific provider: from 6.7% (ChatGPT) to 66.7% (Gemini) — a 60-point spread.
  • Asks a clarifying question: from 0% (Gemini) to 60% (ChatGPT) — a 60-point spread.
  • Recommends multiple quotes: from 26.7% (Gemini) to 66.7% (ChatGPT) — a 40-point spread.
  • Recommends hiring a professional: from 46.7% (Gemini) to 80% (ChatGPT) — a 33-point spread.
  • Tells the buyer to check reviews: from 0% (Gemini) to 33.3% (ChatGPT) — a 33-point spread.

The widest single gap — names a specific provider, 60 points — means an insurance agency buyer can receive materially different guidance on the same question depending only on which assistant they happen to open, so any visibility strategy built on a single model's behavior describes only part of the insurance agency market.

Where they agree

The points of near-consensus in Insurance Agency.

On other behaviors the three models move almost in lockstep — the points of near-consensus for insurance agency, where all three landed within a few points of each other:

  • Mentions case studies or portfolio: 0% across all three models.
  • Mentions local proximity: 13.3%–20% across all three (a 7-point spread).
  • Warns about red flags or scams: 13.3%–20% across all three (a 7-point spread).
  • Suggests a DIY approach first: 0%–13.3% across all three (a 13-point spread).

Measured question by question, the three assistants coded a response the same way most consistently on "mentions case studies or portfolio" (identical coding in 100% of questions) and least consistently on "recommends multiple quotes" (20%).

Every behavior, measured

All twelve coded behaviors for Insurance Agency, averaged across the three models.

The behaviors AI models reproduce most often for insurance agency are recommends hiring a professional (64.5% on average), gives selection criteria (53.3%) and recommends multiple quotes (48.9%); the rarest are mentions case studies or portfolio (0%), suggests a DIY approach first (8.9%) and gives price or cost information (11.1%). Each figure below is the share of a model's 15 answers in which the behavior appeared at least once, averaged across the 3 models with the full per-model range in parentheses:

  • Recommends hiring a professional: 64.5% on average (ChatGPT 80%, Claude 66.7%, Gemini 46.7%) — a 33-point spread.
  • Gives selection criteria: 53.3% on average (ChatGPT 66.7%, Claude 53.3%, Gemini 40%) — a 27-point spread.
  • Recommends multiple quotes: 48.9% on average (ChatGPT 66.7%, Claude 53.3%, Gemini 26.7%) — a 40-point spread.
  • Names a specific provider: 35.6% on average (ChatGPT 6.7%, Claude 33.3%, Gemini 66.7%) — a 60-point spread.
  • Asks a clarifying question: 35.6% on average (ChatGPT 60%, Claude 46.7%, Gemini 0%) — a 60-point spread.
  • Mentions local proximity: 17.8% on average (ChatGPT 20%, Claude 20%, Gemini 13.3%) — a 7-point spread.
  • Tells the buyer to check reviews: 15.5% on average (ChatGPT 33.3%, Claude 13.3%, Gemini 0%) — a 33-point spread.
  • Warns about red flags or scams: 15.5% on average (ChatGPT 13.3%, Claude 20%, Gemini 13.3%) — a 7-point spread.
  • Tells the buyer to verify credentials: 13.3% on average (ChatGPT 20%, Claude 13.3%, Gemini 6.7%) — a 13-point spread.
  • Gives price or cost information: 11.1% on average (ChatGPT 0%, Claude 13.3%, Gemini 20%) — a 20-point spread.
  • Suggests a DIY approach first: 8.9% on average (ChatGPT 13.3%, Claude 13.3%, Gemini 0%) — a 13-point spread.
  • Mentions case studies or portfolio: 0% on average (ChatGPT 0%, Claude 0%, Gemini 0%).

Trust signals

How well the models protect the insurance agency buyer.

Beyond whether to hire, the rubric codes how carefully each assistant protects the insurance agency buyer once a decision is made. Telling the buyer to check reviews or ratings appeared in 15.5% of answers on average. Verifying credentials or certifications appeared in 13.3%. Warning about red flags or scams appeared in 15.5%.

On structuring the decision, a selection-criteria checklist showed up in 53.3% of answers on average and a recommendation to gather multiple quotes in 48.9%. The single least-reproduced protective signal for insurance agency is "tells the buyer to verify credentials" at 13.3% on average — the clearest opening for content that supplies it, since the models are not yet reliably surfacing that guidance on their own.

Referral behavior

Do AI models name Insurance Agency providers?

For service providers the decisive question is whether these systems name anyone at all. Across 45 insurance agency answers, a specific provider was named in 35.6% of responses on average — roughly 1 distinct providers per answer. In practice the assistants behave far more as an explanatory layer than as a referral engine for insurance agency: visibility comes from being the reasoning a model reproduces, not from being the named recommendation.

The question set

What these 15 Insurance Agency questions cover.

The 15 questions behind every percentage on this page were drawn from real insurance agency (financial services; buyer hiring decisions for this specific service) buyer journeys. Each was put to all 3 models once, with identical wording, so the rates above describe how the assistants handled this exact insurance agency question set — not a general prior or a hand-picked subset. The full list is shown earlier on this page; the coded percentages are what those specific questions produced.

How to read this

A note on the numbers.

A percentage here is the share of a model's 15 answers in which the behavior appeared at least once — not a confidence score. Because each model answered every question exactly once on 2026-07-04, the figures describe this specific insurance agency question set and snapshot rather than a general prior. The full protocol and coding rubric are documented in the study methodology.

Methodology

A controlled snapshot, documented end to end.

15 standardized buyer questions per industry, one response per model per question (ChatGPT (gpt-5-mini), Claude (claude-sonnet-5), Gemini (gemini-3-flash-preview)), collected 2026-07-04, coded against a fixed 12-behavior rubric with human QA. AI outputs vary with model version, location and time — figures describe this sample and window, and are refreshed each edition. Read the full methodology →