Original research · 2026-07 edition

AI SEO Statistics: Software Company (2026-07 edition)

15 questions · 45 AI responses · 3 models · measured 2026-07-04

The question bank

The questions we tested — sampled from real buyer journeys in software company.

Each model answered every question once, same wording, same day. These are the prompts behind every percentage on this page.

My team's manual data entry is taking forever; what kind of software can automate this workflow?
Is it cheaper to build a custom CRM in-house or just pay for a subscription service?
What security certifications should I look for when choosing a cloud storage provider for medical data?
How much does it usually cost to get a custom enterprise-level ERP system built from scratch?
What are the main differences between a monolithic software suite and a modular microservices approach for a small business?
Our current payment processor just crashed; how fast can we migrate to a new SaaS platform?
Are there any software development agencies in my area that specialize in fintech, or should I look at offshore options?
What are the red flags to watch out for in a software company's Service Level Agreement?
Show all 15 questions
I'm looking for a project management tool specifically for construction firms with under 50 employees.
How do I know if a new software will actually integrate with my existing legacy accounting system?
What questions should I ask a SaaS vendor to ensure their platform can handle our traffic if we double in size next year?
What are the hidden costs of implementing a new enterprise software beyond the initial licensing fee?
Is it better to have a software provider with 24/7 global support or a dedicated account manager?
Can most SaaS companies customize their features for a specific workflow, or am I stuck with the standard version?
How long does a typical onboarding process take for a mid-sized company switching to a new HR software?

Model by model

18-point average divergence: which AI you ask changes the answer.

The divergence index is the average gap between the most and least likely model per behavior. Higher = the models disagree more about software company buyers.

Behavior rates across 15 software company buyer questions, 2026-07 edition. Last column: average across models.
ChatGPTClaudeGeminiConsensus
Recommends hiring a professional33%20%20%67%
Suggests DIY first33%13%7%60%
Names specific providers40%40%33%47%
Gives price or cost info20%20%33%87%
Tells to check reviews0%7%0%93%
Tells to verify credentials7%7%7%100%
Mentions case studies / portfolio13%13%0%80%
Mentions local proximity0%0%7%93%
Gives selection criteria47%40%40%53%
Warns about red flags7%7%20%80%
Asks a clarifying question53%47%7%27%
Recommends multiple quotes7%0%0%93%

By model

How each assistant handled Software Company questions.

Reading the 45 answers model by model shows how differently the three assistants treat the same software company questions. On the most consequential behavior — whether to send the buyer to a professional at all — the rate ranged from 33.3% (ChatGPT) down to 20% (Claude), a 13-point gap on an identical question set.

Across the 15 software company answers it produced, ChatGPT recommended hiring a professional in 33.3% of them and suggested a DIY approach first 33.3% of the time. It named a specific provider in 40% of answers (about 1.9 distinct providers per answer) and included price or cost information 20% of the time. ChatGPT asked a clarifying question before answering in 53.3% of cases, warned about red flags or scams in 6.7%, and told the buyer to verify credentials in 6.7%, averaging 625 words per answer. On the remaining cues it told the buyer to check reviews in 0%, pointed to case studies or a portfolio in 13.3%, and framed the choice around local proximity in 0%; a selection-criteria checklist appeared in 46.7% of its answers and a recommendation to gather multiple quotes in 6.7%.

Across the 15 software company answers it produced, Claude recommended hiring a professional in 20% of them and suggested a DIY approach first 13.3% of the time. It named a specific provider in 40% of answers (about 1.5 distinct providers per answer) and included price or cost information 20% of the time. Claude asked a clarifying question before answering in 46.7% of cases, warned about red flags or scams in 6.7%, and told the buyer to verify credentials in 6.7%, averaging 315 words per answer. On the remaining cues it told the buyer to check reviews in 6.7%, pointed to case studies or a portfolio in 13.3%, and framed the choice around local proximity in 0%; a selection-criteria checklist appeared in 40% of its answers and a recommendation to gather multiple quotes in 0%.

Across the 15 software company answers it produced, Gemini recommended hiring a professional in 20% of them and suggested a DIY approach first 6.7% of the time. It named a specific provider in 33.3% of answers (about 1.5 distinct providers per answer) and included price or cost information 33.3% of the time. Gemini asked a clarifying question before answering in 6.7% of cases, warned about red flags or scams in 20%, and told the buyer to verify credentials in 6.7%, averaging 235 words per answer. On the remaining cues it told the buyer to check reviews in 0%, pointed to case studies or a portfolio in 0%, and framed the choice around local proximity in 6.7%; a selection-criteria checklist appeared in 40% of its answers and a recommendation to gather multiple quotes in 0%.

Taken together, ChatGPT is the assistant most likely to route a software company buyer to a professional (33.3%) and Claude the least (20%). ChatGPT produced the longest answers, at 625 words on average. Specific providers were named most often by ChatGPT (40%) — even there, roughly one answer in 3 carried a name.

Where they disagree

The behaviors where the choice of model changes the answer.

The divergence index for this study is 17.8 points — the average distance between the most and least likely model across the coded behaviors. The gaps below are where which assistant a software company buyer happens to ask matters most:

  • Asks a clarifying question: from 6.7% (Gemini) to 53.3% (ChatGPT) — a 47-point spread.
  • Suggests a DIY approach first: from 6.7% (Gemini) to 33.3% (ChatGPT) — a 27-point spread.
  • Recommends hiring a professional: from 20% (Claude) to 33.3% (ChatGPT) — a 13-point spread.
  • Gives price or cost information: from 20% (ChatGPT) to 33.3% (Gemini) — a 13-point spread.
  • Mentions case studies or portfolio: from 0% (Gemini) to 13.3% (ChatGPT) — a 13-point spread.

The widest single gap — asks a clarifying question, 47 points — means a software company buyer can receive materially different guidance on the same question depending only on which assistant they happen to open, so any visibility strategy built on a single model's behavior describes only part of the software company market.

Where they agree

The points of near-consensus in Software Company.

On other behaviors the three models move almost in lockstep — the points of near-consensus for software company, where all three landed within a few points of each other:

  • Tells the buyer to verify credentials: 6.7% across all three models.
  • Names a specific provider: 33.3%–40% across all three (a 7-point spread).
  • Tells the buyer to check reviews: 0%–6.7% across all three (a 7-point spread).
  • Mentions local proximity: 0%–6.7% across all three (a 7-point spread).

Measured question by question, the three assistants coded a response the same way most consistently on "tells the buyer to verify credentials" (identical coding in 100% of questions) and least consistently on "asks a clarifying question" (26.7%).

Every behavior, measured

All twelve coded behaviors for Software Company, averaged across the three models.

The behaviors AI models reproduce most often for software company are gives selection criteria (42.2% on average), names a specific provider (37.8%) and asks a clarifying question (35.6%); the rarest are recommends multiple quotes (2.2%), mentions local proximity (2.2%) and tells the buyer to check reviews (2.2%). Each figure below is the share of a model's 15 answers in which the behavior appeared at least once, averaged across the 3 models with the full per-model range in parentheses:

  • Gives selection criteria: 42.2% on average (ChatGPT 46.7%, Claude 40%, Gemini 40%) — a 7-point spread.
  • Names a specific provider: 37.8% on average (ChatGPT 40%, Claude 40%, Gemini 33.3%) — a 7-point spread.
  • Asks a clarifying question: 35.6% on average (ChatGPT 53.3%, Claude 46.7%, Gemini 6.7%) — a 47-point spread.
  • Recommends hiring a professional: 24.4% on average (ChatGPT 33.3%, Claude 20%, Gemini 20%) — a 13-point spread.
  • Gives price or cost information: 24.4% on average (ChatGPT 20%, Claude 20%, Gemini 33.3%) — a 13-point spread.
  • Suggests a DIY approach first: 17.8% on average (ChatGPT 33.3%, Claude 13.3%, Gemini 6.7%) — a 27-point spread.
  • Warns about red flags or scams: 11.1% on average (ChatGPT 6.7%, Claude 6.7%, Gemini 20%) — a 13-point spread.
  • Mentions case studies or portfolio: 8.9% on average (ChatGPT 13.3%, Claude 13.3%, Gemini 0%) — a 13-point spread.
  • Tells the buyer to verify credentials: 6.7% on average (ChatGPT 6.7%, Claude 6.7%, Gemini 6.7%).
  • Tells the buyer to check reviews: 2.2% on average (ChatGPT 0%, Claude 6.7%, Gemini 0%) — a 7-point spread.
  • Mentions local proximity: 2.2% on average (ChatGPT 0%, Claude 0%, Gemini 6.7%) — a 7-point spread.
  • Recommends multiple quotes: 2.2% on average (ChatGPT 6.7%, Claude 0%, Gemini 0%) — a 7-point spread.

Trust signals

How well the models protect the software company buyer.

Beyond whether to hire, the rubric codes how carefully each assistant protects the software company buyer once a decision is made. Telling the buyer to check reviews or ratings appeared in 2.2% of answers on average. Verifying credentials or certifications appeared in 6.7%. Warning about red flags or scams appeared in 11.1%.

On structuring the decision, a selection-criteria checklist showed up in 42.2% of answers on average and a recommendation to gather multiple quotes in 2.2%. The single least-reproduced protective signal for software company is "tells the buyer to check reviews" at 2.2% on average — the clearest opening for content that supplies it, since the models are not yet reliably surfacing that guidance on their own.

Referral behavior

Do AI models name Software Company providers?

For service providers the decisive question is whether these systems name anyone at all. Across 45 software company answers, a specific provider was named in 37.8% of responses on average — roughly 1.6 distinct providers per answer. In practice the assistants behave far more as an explanatory layer than as a referral engine for software company: visibility comes from being the reasoning a model reproduces, not from being the named recommendation.

The question set

What these 15 Software Company questions cover.

The 15 questions behind every percentage on this page were drawn from real software company (technology / SaaS; buyer hiring decisions for this specific service) buyer journeys. Each was put to all 3 models once, with identical wording, so the rates above describe how the assistants handled this exact software company question set — not a general prior or a hand-picked subset. The full list is shown earlier on this page; the coded percentages are what those specific questions produced.

How to read this

A note on the numbers.

A percentage here is the share of a model's 15 answers in which the behavior appeared at least once — not a confidence score. Because each model answered every question exactly once on 2026-07-04, the figures describe this specific software company question set and snapshot rather than a general prior. The full protocol and coding rubric are documented in the study methodology.

Methodology

A controlled snapshot, documented end to end.

15 standardized buyer questions per industry, one response per model per question (ChatGPT (gpt-5-mini), Claude (claude-sonnet-5), Gemini (gemini-3-flash-preview)), collected 2026-07-04, coded against a fixed 12-behavior rubric with human QA. AI outputs vary with model version, location and time — figures describe this sample and window, and are refreshed each edition. Read the full methodology →