Most ROI frameworks assume a clean e-commerce path: click → cart → purchase → revenue attributed. Restaurants don't work that way. A guest might find you on Google, visit your website, then call to book, walk in on a Friday night, or open OpenTable three days later. The organic search visit started the chain — but most reporting tools never close it.
This is why restaurant owners routinely undercount the value of SEO. If your reservation system shows "direct" traffic and your Google Analytics shows a few hundred sessions from organic search, it can look like SEO is doing almost nothing — when in reality it may be your highest-intent acquisition channel.
Before you build any ROI model, you need to accept two things:
- Attribution will always be imperfect. The goal is a defensible estimate, not a precise number.
- Lifetime value changes the calculation dramatically. A guest who finds you through organic search and returns four times per year is worth far more than a single covered tracked to one session.
The framework below is designed for restaurant operators and their marketing partners — not CFOs running discounted cash flow models. It uses inputs you already have or can pull in an afternoon, and it produces a number you can stand behind in a budget conversation.