Use this section to determine whether patient-facing medical information has accountable authorship, appropriate review, current supporting material, and clear scope. E-E-A-T can be used as a quality lens for visible evidence such as expertise, sourcing, transparency, and maintenance, but it should not be presented as a hidden score or guaranteed ranking mechanism.
Check: Verify every published provider biography against an approved practice record. Evidence required: current provider roster, professional role, substantiated credentials, specialty information approved for publication, affiliation records when relevant, and an owner for future updates.
Pass condition: the biography matches current records, identifies the provider accurately, and does not imply credentials, board status, services, or experience that the practice cannot substantiate.
Fail condition: a former provider is shown as current, a credential cannot be verified, the page overstates a professional role, or the biography attributes services that are not confirmed for that provider.
Severity: High for materially false credential or scope information; otherwise Medium. Owner: practice operations or credentialing with clinical and content review. Corrective action: remove or correct unsupported details, clarify the provider role, and add an update trigger tied to roster changes.
Validation step: compare the live biography with the approved provider record after publication. Tools: Internal credential records, NPI Registry
Check: Verify the medical review workflow for educational clinical content. Evidence required: author identity, reviewer identity and role, source list, review date, change log, and the practice's approval record for the subject.
Pass condition: the article has an accountable author or editorial owner, receives the level of clinical review required by the practice, and accurately reflects the approved sources and intended educational scope.
Fail condition: clinical statements are unattributed, the reviewer cannot be identified, the review record is missing, or the article presents unsupported medical guidance. Severity: High. Owner: medical director or designated clinical reviewer with content operations.
Corrective action: fact-check the article, narrow unsupported claims, complete the required review, and record the reviewer and review date. Validation step: compare the published article with the approved revision and source record. Tools: Editorial workflow, clinical review log
Check: Evaluate dedicated service and procedure pages for factual scope and patient decision usefulness. Evidence required: services actually offered, provider or office availability where relevant, approved patient education, risks or limitations that responsible reviewers require, page ownership, and destination contact workflow.
Pass condition: the page clearly explains what the practice offers, who the information is for, what the next step is, and where individualized questions must be handled by a clinician. Fail condition: the page claims a service the practice does not offer, implies a universal clinical outcome, confuses educational information with individualized advice, or cannot be maintained by an accountable owner.
Severity: High for misleading clinical or service information; otherwise Medium. Owner: clinical service owner with content and practice operations. Corrective action: remove unsupported claims, align the page with actual services and approved education, and clarify the next-step pathway.
Validation step: have the responsible clinical owner review the live page against current practice operations. Tools: Practice service inventory, editorial review
Check: Audit condition and symptom content for accuracy, scope, and reader intent. Evidence required: search and site data used to identify the reader question, approved clinical sources, author and reviewer records, update history, and the page's intended next step.
Pass condition: the page answers a specific educational question in language appropriate for patients, avoids diagnosis by webpage, distinguishes general information from individualized care, and cites or records supporting sources according to practice policy.
Fail condition: content is generic filler, uses fear-based claims, gives unsupported diagnostic or treatment direction, or lacks a responsible update owner. Severity: High for potentially misleading medical guidance; otherwise Medium.
Owner: content lead with clinical review. Corrective action: rewrite around the real patient question, remove unsupported guidance, add appropriate source support, and complete clinical review. Validation step: perform a documented fact check and confirm that the live page matches the approved version. Tools: Google Search Console, editorial content inventory
Check: Verify reference and source handling on clinical articles. Evidence required: source list, publication dates where relevant, practice citation policy, reviewer notes, and the statements each source supports.
Pass condition: material medical claims are supported by appropriate sources or are clearly identified as practice-specific information that responsible reviewers have approved, and references are not added merely to create an appearance of authority.
Fail condition: sources do not support the associated claims, references are stale for a time-sensitive topic without review, or the article cites an organization while contradicting the cited material.
Severity: High for unsupported medical claims; otherwise Medium. Owner: clinical reviewer with editorial operations. Corrective action: reconcile the claim with the source, replace or remove unsupported material, and document the review decision.
Validation step: sample material claims on the live page and trace each one to the approved evidence record. Tools: PubMed, ACOG guidance