During 2025 and into 2026, local reputation remained important for personal injury firms because reviews are visible at a high-stakes decision point. What should change in your operating plan is not an assumption that Google suddenly made review recency a newly dominant ranking factor, but the discipline with which your firm requests, monitors, and learns from genuine client feedback.
The source previously contrasted a firm with 8 recent reviews from the past 90 days against one with 120 older reviews. Preserve that comparison as an illustrative scenario, not proof that one profile will outrank the other. Google's public local guidance has long discussed relevance, distance, and prominence; review count and score can contribute to prominence, but the exact weighting is not disclosed. The consistency and freshness of feedback can still matter to human decision-making even when the ranking effect is uncertain.
The source also described responding to reviews within 48 hours and seeing movement within 6-8 weeks. Without a supporting source URL in this JSON, treat that as a previously published observation requiring reconciliation, not a causal benchmark. Response quality may improve trust and service recovery, but a response deadline should not be presented as an official ranking rule.
What to do: Create a neutral review request process for eligible clients after an appropriate engagement milestone. Ask consistently for honest feedback, do not offer incentives, do not discourage negative reviews, and do not select only satisfied clients. Monitor new feedback, respond professionally where confidentiality permits, and use recurring themes to improve intake and client communication. If an operating target such as 3-5 new reviews per month is used internally, treat it as workload planning rather than a ranking quota.